How can we help?
Questions about the app, Meet, payments or your account — write to us.
Email
support@qiaoguide.com
Quick answers
- Can't sign inOn the sign-in screen tap “Forgot Password?” — we email you a six-digit code to set a new password.
- Meet, payments and refundsHow Meet works, where you pay and when you get a full refund.
- For parentsThe link for parents, paying for your child and email updates.
- Download and installApp Store, Google Play and the APK for Android in mainland China.
- Scholarship chancesThe test on the website and what the result means.
- Questions and answersEverything else about Qiao.
Put this in your message
- The email you use in Qiao
- What you tried and what happened — a screenshot helps
- For Meet: the payment reference, which starts with MEET-
Documents
In an emergency in China
Qiao support is not an emergency service. In China, call:
The SOS screen in the Qiao app has these numbers and — if you added it — your address in Chinese to show a driver or a doctor. It works without internet.
Delete your account
In the app
Profile → the edit button, top right → Delete account
The app asks you to confirm, then deletes your account and your data.
Can't open the app? Write to us from the email you use in Qiao and ask us to delete your account. support@qiaoguide.com
What we delete, and what the law makes us keep, is in the privacy policy.